Frequently Asked Questions

Are you going to an event at Scandinavium? You can find practical information before your visit among our questions and answers.

Please note that the information on this page is general. Event-specific information is published on the event's page a few days before the event.

How do I get to the arena?

Scandinavium is located at Valhallagatan 1 in Gothenburg. We encourage you to take your bike, walk or take the public transport to the arena if you have the opportunity. The nearest stop is called Scandinavium and is located just outside the entrance. Find the best route with the help of Västtrafik's travel planner.

If you still need to take the car, you will find the nearest car park via Parkering Göteborg. We also recommend that you update yourself on the current traffic situation via Trafik Göteborg as there are many road works in the city right now.

Which food options are available?

Scandinavium has a large selection of restaurants, kiosks and bars. Do you want to avoid queuing before the event and maximize your experience? Book a table at Pouls Restaurang or Glöd Kök & Bar and you will already be inside the arena when the doors open.

Please note that you are not allowed to bring your own food or drink into the arena.

More about Scandinavium's food and beverage selection.

How is the accessibility?

There is a wheelchair space on row 6 in sections C, D, G, J, K, R or T. Wheelchair space can be booked via Ticketmaster at ticketmaster.se or telephone 077-670 77 77. A companion is allowed to accompany freely

At certain events, you can get audio description, sign language interpretation or amplified arena sound via our app Got Event Accessibility.

Is there an age limit?

Many events at Scandinavium have a 13-year limit due to the Swedish Public Health Agency's recommendations regarding high noise levels. If you cannot prove your age, the guards have the right to refuse entry. A valid ID document to enter an event with a 13-year age limit is an ID card, driver's license or passport. You can also print out an identity card from the Swedish Tax Agency and show it.

Important information about 13-year age limit.

Are there wardrobes?

Wardrobes are available at almost all events. The wardrobe costs 30 SEK and is paid via Swish or card payment.

Due to safety reasons, backpacks and bags larger than 40x40x20 cm (height, width, depth) may not be brought into the arena. If you need to lock your bags, we refer to the power storage at Central Station.

Can I bring my camera?

System cameras and other professional audio and video recording devices may not be taken into the arena. Phone cameras and small compact cameras are allowed at most events, but not all. It is the organizer who decides if photos are allowed. If you intend to use the images for commercial use, you must be an accredited photographer during the event.

Can I smoke anywhere in the arena?

No, Scandinavium is a smoke-free arena. The law on tobacco and similar products means that smoking is prohibited both inside and outside the arena. Please note that you can not leave the arena to go out and smoke. Anyone who leaves the arena after entry is not allowed to re-enter. The smoking ban also includes e-cigarettes.

Where do I turn if I have comments or complaints?

In case of any problems with your seats or if you are dissatisfied with something on site at the arena, we ask you to contact our audience hosts as soon as possible. Any complaints must always be made directly on site, after the event has taken place, the places are considered approved by you as a visitor.

How does Got Event work with safety?

The safety of visitors to our arenas is always a priority issue. The organizer has the main responsibility for safety before and during an event. We work closely with the organizer and relevant authorities before and during each event.

It is forbidden to carry objects that could cause harm to another person.

I forgot something at the arena – What do I do?

If you forget something at the arena, you can email us at eventinfo@gotevent.se and we will help you further. After a week, everything found is sent on to the Police's lost property department on Odinsgatan.

Other questions

Can't find the answer to your question? Email us at eventinfo@gotevent.se and we will help you. For ticket questions, we refer to Ticketmaster or the current organizer.