Frequently Asked Questions

Here you can find information about the arena before your visit. Welcome!

If you don't find the answer to your question please contact us at eventinfo@gotevent.se and we will be happy to help.

How can I prove that I am 13 or older?

By showing a valid ID such as an ID card, driving licence or passport. You can also print a civil registration certificate from the Swedish Tax Agency.

Important information regarding the age limit of 13 years.

Can I bring my camera?

System cameras and other professional audio and video recording devices may not be taken into the arena. Phone cameras and small compact cameras are allowed on most events, but not all. You can find information about what applies to the event you are attending on our page about that specific event (see upcoming events) or in the email we will send to you before your visit. If you intend to take pictures for commercial use during the event, you must be an accredited professional photographer.

Where can I park near Scandinavium?

You can park nearby at Burgården Upper Secondary School, at the car park at Valhalla and in other parking facilities in Gårda. You can also park in the Ullevigaraget car park, which can be reached via a pleasant walking path straight across Burgårdsparken.

Find parking lots.

Live traffic conditions.

Is there a hearing loop at Scandinavium?

You can use our accesibility app Got Event TIllgänglighet to get help with sight and speech loop interpretation at many of our events. Download the app through App store or Google Play.

Can I bring food or drink into the arena?

No, you may not bring food or drink into the arena.

Is the restaurant at Scandinavium open at all events?

Yes, usually. However, there are some exceptions. See the relevant event page for information about your specific event.

Which section is closest to Pouls restaurang?

Sections A, B and C are closest to the restaurant. 

On the first floor you will find Glöd Kök & Bar, our buffet restaurant.

Can I bring a pram or stroller into Scandinavium?

No, prams and strollers are not allowed for fire safety and evacuation reasons.

Can I bring my dog?

Sorry, this is not allowed. Only guide dogs are allowed into Scandinavium.

Where are the wheelchair spaces located at Scandinavium?

Entry via Scandinavium’s main entrance. Wheelchair spaces are located on row 6, section C, D, G, J, K, R or T. Wheelchair spaces should always be booked via the Ticketmaster call centre on +46 (0)771 70 70 70 or Ticketmaster.se.

Is there a cloakroom at Scandinavium?

Yes, there is a cloakroom at many of the events. Its location varies according to the event. You can find more details on the relevant event page. 

Is there WiFi at Scandinavium?

Yes. To use the free WiFi at Scandinavium you must first create an account*. Log on to either the “Scandinavium” or “SHL” network and follow the instructions.
* There are two WiFi networks at Scandinavium: one is active during Frölunda Indians matches and the other is active during all other events. The two networks require separate accounts. Log on to the relevant network and follow the instructions.

I have lost or forgotten something at Scandinavium – what should I do?

Contact us at eventinfo@gotevent.se and we will do our best to help you.

What does Got Event do to ensure safety and security at its arenas?

Visitor safety at our arenas is always of the highest priority. Unfortunately, we are not able to say exactly what safety and security measures we take.
It is the event organiser that has chief responsibility for safety and security prior to and during an event. We work closely with the organiser and the authorities concerned prior to and during each event.