Accessibility at Scandinavium

Book wheelchair spaces

Booking wheelchair spaces for events at Scandinavium is often done via Ticketmaster.se or Ticketmaster's accessibility line 077-670 77 77 (phone hours weekdays 09:00-13:00). To book tickets for wheelchair spaces at Frölunda HC’s home matches, contact lotta.algotsson@frolundahockey.com.

The wheelchair spaces are located in row 6 in sections C, D, G, J, K, R and T. Which spaces that are available varies on different events. Near the wheelchair spaces, there is a arena host available.

When you book a ticket with a wheelchair space, one (1) free companion is always included. The companion can sit on a chair near you. If you have another party that you want to sit close to, we recommend they try to book seats in row 5, in the same section as you. They will then sit on the row just in front of the wheelchair space.

Mobility impairment without a wheelchair

If you have a mobility impairment and want to avoid stairs, we recommend that you book a ticket in row 6, which is at ground level. To access other seating areas or the standing area, stairs are required. If you need crutches, it is OK to bring them into the arena.

Non-visible disabilities

If you have a disability that means that you need additional information or support during your visit to an event, do not hesitate to contact us at eventinfo@gotevent.se. Also, inform the staff on-site and we will do our utmost to meet your needs.

Get to the arena

• By public transport
  If you go by public transport, the nearest stop is Scandinavium. In Västtrafik’s travel planner, you can find the best route and also see which trams and busses have room for wheelchairs.
• By car
  If you take the car and have a parking permit for people with disabilites, there are four parking lots just in front of the arena. Keep in mind that the parking areas can become busy at events.
• With service transport
  If you go with service transport, state “Scandinavium, Valhallagatan 1” when ordering. If you book service to get you from the arena, we recommend that you have about half an hour to spare on your booking. This because it is rarely possible to know the exact end time for an event.

Entrance

There is a ramp just in front of the arena that will take you to the main entrance. There you can choose which entrance you would like to use.

Arena plan

(This is a general overview of Scandinavium. Click on the arena plan to see an enlarged version.)

Scandinavium consists of four floors. The entrance is on ground level, floor 0.

Accessible toilets are available in sections U, B, D and M.

Scandinavium has a wide range of food and drink options. On the ground level you will find several kiosks with low counters, Espresso House and the two bars Kranen and Foajébaren. Kranen, located at section G, is a fully accessible bar.

Elevators in the foyer take you up to Glöd Kök & Bar, which has an extra low counter. There is also an elevator that takes you one floor down to the Legends Bar. However, to use it you need to contact the nearest Got Event host. This is due to security reasons.

You can find more information about the accessibility at Scandinavium in the Accessibility database (in swedish).

Audio description

Some events have audio description via our app Got Event Tillgänglighet. Note that the audio description is in swedish.

If you are intrested in an event that lacks audio description, you can contact us at eventinfo@gotevent.se and we will try to solve it.

If you have booked a ticket with audio description – remember to bring a fully charged phone and headphones (we recommend in-ears). It is also good to have a power bank with you in case your phone battery runs out.

Sign language interpretation

Some events are sign language interpreted via our app Got Event Tillgänglighet. Note that the sign language interpretation is in swedish sign language.

If you are intrested in an event that lacks visual interpretation, you can contact us at eventinfo@gotevent.se and we will try to solve it.

If you have booked a ticket with sign language interpretation – remember to bring a fully charged phone and headphones (we recommend in-ears). It is also good to have a power bank with you in case your phone battery runs out.

Amplified arena sound

Via the app Got Event Tillgänglighet, you can get amplified arena sound at all home matches with Frölunda HC. This means that you hear what the speaker says in your own headphones. Remember to bring a fully charged phone and headphones (we recommend in-ears). It is also good to have a power bank with you in case your phone battery runs out.

Amplified arena sound is also offered at some other events. If you are interested in an event that lacks amplified arena sound, you can contact us at eventinfo@gotevent.se and we will try to solve it.

If you are going to use the service, remember to bring a fully charged phone and headphones (we recommend in-ears). It's also good to have a power bank in case your phone battery runs out.

Note that the language of the speaker varies on different events. At games with Frölunda HC the speaker speaks swedish, and on international events the speaker speaks english.

Guide dogs

Guide dogs are always welcome to Scandinavium.

Questions and help on site

Can’t find the answer to your question? You are welcome to contact us at eventinfo@gotevent.se before you visit. If you neew help on site at Scandinavium, you can contact an arena host – they are there to help you.